Starter policy for review: This draft is provided as a practical website starting point and is not legal advice. Have a qualified Kansas attorney review it before relying on it for commercial transactions.
Current status
Shipping, cancellation, remake, refund, local pickup, damage-claim, and carrier-risk terms are not final. Each accepted quote should state the applicable arrangement until a complete policy is adopted.
Shipping decisions to finalize
- Supported carriers and service levels.
- Whether shipping is included, estimated, or invoiced separately.
- Packaging and handling fees.
- Local pickup availability and pickup verification.
- Rush shipping and expedited-production distinctions.
- Responsibility for incorrect customer addresses.
- When carrier risk transfers and how insured shipments are handled.
- Procedures and deadlines for loss or visible shipping damage.
Cancellation decisions to finalize
- Cancellation before file review.
- Cancellation after design work or material purchasing begins.
- Nonrefundable setup, design, or rush charges.
- Treatment of deposits and purchase orders.
Quality and refund decisions to finalize
- Customer inspection period after delivery.
- Required photographs, measurements, and return authorization.
- When the remedy is rework, remake, credit, partial refund, or full refund.
- Exclusions for approved specifications, normal additive-manufacturing appearance, customer design errors, misuse, or undisclosed conditions.
- Return shipping responsibility.
Interim approach
Until the final policy is published, customers should rely on the specific written quote and invoice. Contact jarrett.sporer@forgedcustomsmfg.com before approval with any delivery or cancellation requirements.